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AI and Copilot Innovations in Business Central Wave 1 2025

Business Central Wave 1 2025 brings powerful AI-driven automation with new Copilot features, designed to simplify complex business processes:

Chat with Copilot: Ask Copilot questions about installed add-ons to speed up adoption and enhance usability within Dynamics 365 Business Central.

Summarise with Copilot: Generate summaries for key business insights to support informed decision-making.

Sales Order Agent: Automates sales order-taking, reducing manual input and minimising errors.

Sustainability Suggestions: Copilot now suggests gas emissions values for sustainability journals to assist businesses in achieving their environmental goals.

Conclusion: Is Microsoft Dynamics 365 Business Central for SMBs Right for You?

If your SMB struggles with disjointed processes, manual data entry, or financial inefficiencies, Business Central offers an integrated, scalable solution. With its cloud-based capabilities, AI-driven insights, and seamless Microsoft 365 integration, it’s an investment that drives growth and efficiency.

Strong customer relationships drive long-term business success. Business Central integrates CRM capabilities to enhance customer service and boost sales.

🔹 Customer Insights & Interaction Tracking – Store all customer interactions in one place to personalise sales strategies.
🔹 Quote to Cash Automation – Create quotes, convert them into orders, and process invoices seamlessly.
🔹 Integration with Dynamics 365 Sales – Sync customer data, track sales pipelines, and improve conversion rates.

Hello everyone, and welcome. Thank you for joining us today. We are delighted to host this webinar in partnership with Swift Cloud, and we appreciate you taking the time to be here.

Today, we will address some of the critical challenges faced by wholesalers, manufacturers, and suppliers in the ever-evolving B2B landscape. We will explore integrated solutions that can help you overcome these challenges and drive your business forward.