Top 3 technologies for successful collaboration
Collaboration within the workplace changed when the pandemic hit. Many had to work from home and businesses faced a growing pressure to keep productivity levels high. Businesses turned to technology to increase collaboration and keep their businesses agile. Cloud technology and third-party hosting services have continued to evolve, making them more accessible to SMEs.
Here are Monpellier’s top tools for effective collaboration
Virtual meeting rooms
Following the pandemic virtual meetings have become a part of everyday life and according to Microsoft’s daily Team’s usage reports they are here to stay.
All virtual meeting software should have a chat function, a whiteboard function to jot ideas down, a file-sharing function and breakout rooms. Also, businesses should consider security features and connections with other apps to make sure their virtual meetings are as productive as possible.
One example of such software is Microsoft Teams. It features breakout rooms, a whiteboard function and integration with Microsoft Word and Excel. Businesses can use Microsoft Teams to hold meetings and share files for everyone to collaborate on.
The days of emailing colleagues for the most up to date version of a document are gone. Cloud computing enables employees to access documents stored in one place. Employees can organise the workspace through different folders and lists, so documents are easy to find. People can access, edit and share documents without the need for multiple copies, saving time while increasing collaboration.
Microsoft has a selection of options for document storage including One Drive and SharePoint.
Customer Relationship Management
Collaboration isn’t just internal, being able to collaborate with your clients and audience can develop lasting relationships.
A good CRM can improve customer service by integrating all communication such as phone calls, emails and social media. As well as gaining more customers, a good CRM retains existing customers by building a detailed profile of their preferences. Combining this with data about how they behave empowers your business to drive customer engagement.
Microsoft Dynamics 365 CRM features functions such as sales, marketing and insights for a deeper understanding of the customer. Dynamics 365 CRM also has AI to predict the best customer to reach out to and the best actions to take. Furthermore, it integrates with Microsoft Teams linking chats to different sale records for improving customer experience and training new staff.
Microsoft Teams, SharePoint, One Drive and Dynamics 365 CRM can all help improve collaboration in your business. If your business is looking to implement virtual collaboration solutions, we can help you understand your options, and pricing and help you choose a solution that is right for your needs.
If you want to know more about the different software mentioned, click on the links for SharePoint and Microsoft Dynamics 365. Or if you want to speak with our expert consultants, click here and see how we can help.
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