Category: Technology

One of the most common—and most frustrating—issues businesses face with inventory is inaccurate stock levels. These discrepancies can lead to stockouts, overstocking, and ultimately missed sales opportunities. In fact, 43% of businesses report that inventory inaccuracy is a significant challenge for them (Source: National Association of Wholesaler-Distributors), and 77% of businesses that manage inventory manually are prone to mistakes (Source: Supply Chain 24/7).

Field service isn’t just about sending a technician to fix something; it’s about creating seamless, efficient experiences for your customers. The numbers don’t lie: 86% of customers are willing to pay more for a great service experience, according to a PwC study (Source: PwC Customer Experience Report: https://www.pwc.com).

Managing and unifying disparate data sources can be a daunting task. Microsoft Fabric alleviates these challenges by providing a seamless connection to various data sources, enabling efficient data analysis without the need for extensive resources. With Fabric, users can easily consolidate their data within Power BI, leveraging AI and SaaS technologies for a more efficient workflow.

Businesses are increasingly recognising the transformative power of AI-driven ERP solutions. These platforms not only help organisations leverage data for informed decision-making but also elevate productivity and foster a competitive edge. According to a report by Markets and Markets, the global AI in the ERP market is projected to skyrocket from $1.1 billion in 2021 to an astounding $10.1 billion by 2026.

AI and Copilot Innovations in Business Central Wave 1 2025

Business Central Wave 1 2025 brings powerful AI-driven automation with new Copilot features, designed to simplify complex business processes:

Chat with Copilot: Ask Copilot questions about installed add-ons to speed up adoption and enhance usability within Dynamics 365 Business Central.

Summarise with Copilot: Generate summaries for key business insights to support informed decision-making.

Sales Order Agent: Automates sales order-taking, reducing manual input and minimising errors.

Sustainability Suggestions: Copilot now suggests gas emissions values for sustainability journals to assist businesses in achieving their environmental goals.

Delays in Approvals: Multiple stakeholders may need to review and authorise orders, leading to bottlenecks that can delay fulfilment.

Lack of Visibility: Without a clear overview of the status of each order, it can be challenging to manage customer expectations and respond to inquiries promptly.

Error-Prone Manual Processes: Manual order approval processes are often susceptible to human error, resulting in inaccuracies that can impact customer satisfaction and trust.

These challenges highlight the need for an effective solution that can streamline order approvals while maintaining accuracy and efficiency.

Gone are the days when business transactions were confined to office desks. Today’s buyers demand flexibility and convenience, seeking solutions that allow them to interact with suppliers anytime and anywhere. This shift in buyer behaviour is driven by the need for quick access to information and efficient ordering processes. For businesses, this change creates several pain points:

Microsoft Copilot for Finance is an AI-powered assistant designed to elevate the capabilities of financial professionals by seamlessly integrating into Microsoft Dynamics 365. It offers a suite of advanced tools that not only automate repetitive tasks but also streamline complex financial processes and deliver real-time insights…

Having an ERP system that can adapt to your unique business processes is crucial. Microsoft Business Central offers robust customisation options that allow you to tailor the system to your specific needs. In this comprehensive guide, we will explore the various tools and techniques for customising Business Central, share best practices, and provide technical insights. […]

In this detailed exploration, we delve into the myriad features that make Dynamics 365 a pivotal tool for businesses looking to thrive. From advanced sales automation and robust customer service solutions to integrated financial management and seamless collaboration across the Microsoft ecosystem, discover how Dynamics 365 can transform your business strategy and propel your organisation towards unparalleled success.