Author: Monpellier Admin

One of the most common—and most frustrating—issues businesses face with inventory is inaccurate stock levels. These discrepancies can lead to stockouts, overstocking, and ultimately missed sales opportunities. In fact, 43% of businesses report that inventory inaccuracy is a significant challenge for them (Source: National Association of Wholesaler-Distributors), and 77% of businesses that manage inventory manually are prone to mistakes (Source: Supply Chain 24/7).

Field service isn’t just about sending a technician to fix something; it’s about creating seamless, efficient experiences for your customers. The numbers don’t lie: 86% of customers are willing to pay more for a great service experience, according to a PwC study (Source: PwC Customer Experience Report: https://www.pwc.com).

Managing and unifying disparate data sources can be a daunting task. Microsoft Fabric alleviates these challenges by providing a seamless connection to various data sources, enabling efficient data analysis without the need for extensive resources. With Fabric, users can easily consolidate their data within Power BI, leveraging AI and SaaS technologies for a more efficient workflow.

If your current systems are slow or outdated, it may be time for a change. Business Central provides a modern, cloud-based platform that integrates with your existing systems and applications. It helps you stay current with technological advances, ensuring your business stays competitive.

Businesses are increasingly recognising the transformative power of AI-driven ERP solutions. These platforms not only help organisations leverage data for informed decision-making but also elevate productivity and foster a competitive edge. According to a report by Markets and Markets, the global AI in the ERP market is projected to skyrocket from $1.1 billion in 2021 to an astounding $10.1 billion by 2026.

Fragmented data across various systems is a common challenge for businesses, leading to inefficiencies and poor decision-making. Dynamics 365 Business Central consolidates all your business data into one powerful, unified platform, ensuring that everyone – from management to operations – has access to accurate, real-time data. This seamless integration of data across finance, sales, and operations breaks down information silos, making it easier to track business performance, spot trends, and respond quickly to evolving business needs. With centralised data, you can make smarter, more data-driven decisions that drive business growth.

AI and Copilot Innovations in Business Central Wave 1 2025

Business Central Wave 1 2025 brings powerful AI-driven automation with new Copilot features, designed to simplify complex business processes:

Chat with Copilot: Ask Copilot questions about installed add-ons to speed up adoption and enhance usability within Dynamics 365 Business Central.

Summarise with Copilot: Generate summaries for key business insights to support informed decision-making.

Sales Order Agent: Automates sales order-taking, reducing manual input and minimising errors.

Sustainability Suggestions: Copilot now suggests gas emissions values for sustainability journals to assist businesses in achieving their environmental goals.

As your business grows, your systems should be able to grow with you. Microsoft Dynamics 365 Business Central for SMEs is designed to be both simple and scalable, adapting to your business needs without the complexity typically associated with larger ERP systems. Unlike outdated accounting software such as QuickBooks or Sage 50, Business Central provides a modern solution that helps streamline your processes, improves productivity, and ensures you’re equipped to scale effectively.

Conclusion: Is Microsoft Dynamics 365 Business Central for SMBs Right for You?

If your SMB struggles with disjointed processes, manual data entry, or financial inefficiencies, Business Central offers an integrated, scalable solution. With its cloud-based capabilities, AI-driven insights, and seamless Microsoft 365 integration, it’s an investment that drives growth and efficiency.

Strong customer relationships drive long-term business success. Business Central integrates CRM capabilities to enhance customer service and boost sales.

🔹 Customer Insights & Interaction Tracking – Store all customer interactions in one place to personalise sales strategies.
🔹 Quote to Cash Automation – Create quotes, convert them into orders, and process invoices seamlessly.
🔹 Integration with Dynamics 365 Sales – Sync customer data, track sales pipelines, and improve conversion rates.