Year: 2025

Strong customer relationships drive long-term business success. Business Central integrates CRM capabilities to enhance customer service and boost sales.

🔹 Customer Insights & Interaction Tracking – Store all customer interactions in one place to personalise sales strategies.
🔹 Quote to Cash Automation – Create quotes, convert them into orders, and process invoices seamlessly.
🔹 Integration with Dynamics 365 Sales – Sync customer data, track sales pipelines, and improve conversion rates.

When it comes to choosing an ERP solution for your business, Microsoft Dynamics 365 Business Central offers two main plans: Essentials and Premium. Both plans provide powerful features to help businesses streamline operations, enhance financial management, and drive growth. But with so many options, how do you know which plan is best for your needs?

Delays in Approvals: Multiple stakeholders may need to review and authorise orders, leading to bottlenecks that can delay fulfilment.

Lack of Visibility: Without a clear overview of the status of each order, it can be challenging to manage customer expectations and respond to inquiries promptly.

Error-Prone Manual Processes: Manual order approval processes are often susceptible to human error, resulting in inaccuracies that can impact customer satisfaction and trust.

These challenges highlight the need for an effective solution that can streamline order approvals while maintaining accuracy and efficiency.

Gone are the days when business transactions were confined to office desks. Today’s buyers demand flexibility and convenience, seeking solutions that allow them to interact with suppliers anytime and anywhere. This shift in buyer behaviour is driven by the need for quick access to information and efficient ordering processes. For businesses, this change creates several pain points: